Privacy Policy

Effective Date: November 2, 2025

Resumen en español

Valoramos su privacidad. Solo recolectamos la información necesaria para ofrecerle nuestros servicios, mantener la seguridad de nuestro sitio y responder a sus solicitudes. Puede llamarnos, escribirnos o visitarnos si desea acceder, corregir o eliminar sus datos personales.

1. Introduction

Tamarindo Loco ("Tamarindo Loco," "we," "us," or "our") operates the website located at tamarindoloco.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect personal information about visitors and customers. If you do not agree with any part of this Privacy Policy, please discontinue use of the Site.

2. Scope & Applicability

This Privacy Policy applies to personal information we collect online through the Site, by phone, email, social media, and when you interact with us in person in connection with the Site. This policy does not cover information collected by third-party services that link to or from our Site.

3. Information We Collect

3.1 Information You Provide Voluntarily

We collect the information you choose to share with us, including:

  • Contact details (name, email address, phone number).
  • Order or reservation details, including preferred pickup time and menu selections.
  • Feedback, reviews, or survey responses.
  • Marketing preferences if you opt in to receive promotional updates.

3.2 Information Collected Automatically

When you visit the Site, we automatically collect limited information using cookies, log files, and similar technologies, such as:

  • Device and browser information.
  • IP address and approximate location derived from the IP address.
  • Pages viewed, actions taken, and the date and time of your visit.
  • Referring and exit pages or search terms that led you to our Site.

3.3 Information from Third Parties

We may receive information from delivery partners, reservation tools, social media platforms, or review sites when you choose to engage with Tamarindo Loco through those services.

4. How We Use Personal Information

We use personal information to:

  • Provide, operate, and improve the Site, our menu offerings, and customer service.
  • Confirm and fulfill orders, respond to inquiries, and send service-related communications.
  • Personalize your experience, such as remembering your language preference.
  • Send marketing communications with your consent, which you may withdraw at any time.
  • Protect the security and integrity of our systems, prevent fraud, and comply with legal obligations.
  • Analyze website performance so we can make the Site faster and easier to use.

For individuals located in the European Economic Area or the United Kingdom, we process personal information when we have a legal basis to do so, including:

  • Consent (for optional marketing communications).
  • Performance of a contract (to prepare your orders or respond to requests).
  • Legitimate interests (to maintain and improve our services and secure the Site).
  • Legal obligations (to comply with applicable law or respond to lawful requests).

6. Cookies, Analytics & Tracking

We use functional cookies and service worker caching to improve load times and remember basic settings. We do not use cookies for interest-based advertising. You can block cookies through your browser settings, but the Site may not operate as intended if certain cookies are disabled.

7. Data Retention

We retain personal information only for as long as needed to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we will securely delete or anonymize it.

8. How We Share Information

We do not sell personal information. We share information only with:

  • Service providers that help us operate the Site, process payments, deliver orders, host data, send emails, or provide analytics. These parties are bound by contractual obligations to keep your information confidential and use it only for our purposes.
  • Business transfers if Tamarindo Loco is involved in a merger, acquisition, or asset sale. We will provide notice before personal information is transferred.
  • Legal requirements to comply with subpoenas, court orders, or other lawful requests, and to protect our rights or the safety of others.

9. Data Security

We employ reasonable administrative, technical, and physical safeguards designed to protect personal information. Despite our efforts, no website or internet transmission is completely secure. We encourage you to use caution and report any suspected unauthorized access immediately.

10. Your Privacy Choices & Rights

Depending on where you live, you may have the right to:

  • Access, correct, or delete your personal information.
  • Object to or request restriction of certain processing.
  • Receive a copy of your information in a portable format.
  • Opt out of marketing communications by using the unsubscribe link or contacting us directly.

To exercise any of these rights, please contact us using the information in Section 14. We will verify your identity before fulfilling requests as required by law.

California Privacy Rights

Residents of California may request a list of the categories of personal information we have collected, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom it is shared. We do not sell personal information as defined by the California Consumer Privacy Act (CCPA). You may designate an authorized agent to submit requests on your behalf.

EEA & UK Data Subject Rights

If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority. However, we encourage you to contact us first so we can address your concerns.

11. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can delete it.

12. International Data Transfers

We operate the Site from the United States. If you are accessing the Site from outside the United States, you understand that your information will be transferred, stored, and processed in the United States where our servers and service providers are located.

13. Updates to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and revise the Effective Date above. The updated policy becomes effective when posted.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please reach out: